RETURN & EXCHANGE

We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 7 days of delivery.

• Products must be returned in a new condition.
• Sale items are not eligible for exchange or refund.
• Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
• Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description.
• The exchange policy will only cater to the demand for change in size with human errors on our end. You will receive the desired outfit size stated on your order purchase in exchange for the wrong size delivered. However, if a customer wishes for size alterations outside of their initial order statement, it will imply additional charges accordingly..
• Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
• We do not offer any courier service compensation if the customer send the item back unless requested by our representative.
• The replacement process time due to pickup and delivery can take up to 2 weeks’ time depending upon the availability of the item. 
• We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
• The current exchange rate will be applied on the refund of the items returned/exchanged.
• We encourage our customers only to place orders from our official website www.yashanadir.com. We highly discourage purchasing items from any unauthorized resellers, individuals, Facebook, or Instagram pages. YASHANADIR doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.

 

For any concerns regarding your order, please contact our customer service team within 24 hours of delivery at:

• Email: customercare@yashanadir.com
• Phone: +92 336 1192211

Please refer to our Complaint Handling Process for detailed information.

Once your product has been assessed by our team, we will offer an exchange or store credit, subject to availability.